Intelligent Process Automation: What Is It, Why Is It, and How Do BAs Deal With It?


Automation strikes fear into many, but it doesn't have to! In this session, we'll take a look at Intelligent Automation, which is a combination of Robotic Process Automation and Machine Learning/AI. We'll talk about what IA, RPA, and ML are, and what value they can provide to an organization. We'll cover different ways that BAs may support IA initiatives. Most importantly, we'll cover the third rail of automation, and how to manage change so that teams embrace it instead of running from it.


Learning Objectives

  1. Describe the basics of what process automation is, including IA, RPA, and ML, and how IA provides ROI
  2. Describe what BAs can do within IA initiatives, and what sets IA apart from more traditional IT BA work
  3. Talk about the potential negative impacts of automation, and how to manage them using careful planning and good change management



Ryan Sette


Presentations will be available for download after mid-April

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