Delivering Value on COTS Projects: The Key Business Analysis Techniques


It's increasingly common for organizations to deploy commercial-off-the-shelf (COTS) or software-as-a-service (SAAS) products as part of implementing new capabilities and business change. Business analysts who have historically focused on functional and software requirements might feel their relevance is threatened. Learn what business analysis techniques are critical on COTS and SAAS projects, and how to customize your approach to be essential to the project's success.


Learning Objectives

  1. How to apply business process analysis to understand the current and future state workflows
  2. How to apply functional requirements techniques, to clarify configuration and customization options
  3. How to apply data modeling techniques to ensure a smooth transition to the new system



Laura Brandenburg


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